Contact information

Thank you for visiting Pickvilo! If you have questions about our wrist supports, knee supports, your order, shipping, or returns and refunds, please contact us using the details below.

We aim to provide clear product information and accessible customer support to help make your shopping experience straightforward.

Customer Support Contact Information

Our support team handles inquiries during the hours listed above. When contacting us by email, please describe your question as clearly as possible so we can better understand your needs.

Product Inquiries

Pickvilo focuses on sports support products, including:

  • Wrist Supports
  • Knee Supports

If you have questions about product sizing, materials, styles, or other information shown on a product page, please contact us by email or phone. We recommend reviewing the product description, sizing details, and usage instructions before purchasing.

Order and Payment Inquiries

If you have questions about your order status, payment information, or order details, please contact us and include your order number and a description of the issue whenever possible.

If you would like to modify or cancel an order, please contact customer support as soon as possible. We will review your request based on the current order status and applicable rules. Changes or cancellations cannot be guaranteed for every order.

Shipping Questions

If you have questions about shipping fees, estimated delivery times, or shipment status, please review our Shipping Policy first.

If your order has not arrived within the estimated delivery timeframe, please email us with your order number and relevant information so we can look into your inquiry.

Returns and Refunds

If you would like to request a return or ask about a refund, please contact customer support before sending the item back. Include your order number, product name, and reason for the return. If an item is damaged, defective, or incorrect, please also provide relevant photos.

Return request deadlines, eligibility requirements, return shipping costs, and refund procedures are explained in our Returns & Refunds Policy.

Company Information

  • BRAND: Pickvilo
  • LEGAL COMPANY NAME: Chengdu Lisenxu Technology Co., Ltd.
  • OWNER / REPRESENTATIVE: Bin Wu
  • BUSINESS ADDRESS: Room 2106, 21st Floor, Building 1, No. 666 Middle Section of Tianfu Avenue, China (Sichuan) Pilot Free Trade Zone, Chengdu High-Tech Industrial Development Zone, Chengdu, Sichuan, China

Send Us Your Inquiry

Please email your questions to [email protected]. For order-related inquiries, include your order number and explain what assistance you need.

Thank you for your interest in and support of Pickvilo!