Shipping policy

Shipping Rates and Delivery Times

Pickvilo aims to provide clear shipping information for every customer. Please review the shipping rates, order processing times, and estimated delivery timeframes below before placing an order.

1. Shipping Rates

Pickvilo offers the following standard shipping rates:

  • Free standard shipping: Orders with a discounted merchandise subtotal of US$39.99 or more.
  • US$12.99 standard shipping: Orders with a discounted merchandise subtotal below US$39.99.

The free shipping threshold is calculated based on the merchandise subtotal after discounts and excludes shipping charges and any other applicable fees. The final shipping rate and available delivery options are determined by the information displayed at checkout.

2. Order Processing Time

Orders generally require 1–3 business days to process after payment confirmation.

Order processing normally takes place Monday through Friday, excluding public holidays. Processing time covers order verification, preparation, and dispatch arrangements and is separate from transit time.

Processing may take longer during promotional events, periods of high order volume, or other exceptional circumstances.

3. Estimated Delivery Time

Standard transit generally takes 7–15 business days after dispatch.

The total estimated delivery time, including processing and transit, is approximately 8–18 business days.

These timeframes are estimates and are not guaranteed delivery dates. Actual delivery times may vary depending on the destination, carrier arrangements, public holidays, customs procedures, weather, and other logistical factors.

4. Shipping Destinations

Pickvilo ships only to delivery addresses supported at checkout.

Available destinations and shipping options may vary depending on the address, logistics service availability, and other practical conditions. Please confirm that your address is supported and review the final shipping charges and available options during checkout.

5. Order Confirmation and Dispatch

Please review the recipient's name, shipping address, contact details, and order information carefully before submitting your order.

After payment is confirmed, we will prepare the order according to our normal processing procedures. If you need to change or cancel an order after processing has begun or the order has entered the dispatch stage, please contact customer support as soon as possible. We will review the request based on the current order status, but changes or cancellations cannot be guaranteed.

6. Shipping Delays

Although we make reasonable efforts to process and dispatch orders within the estimated timeframes, delays may occur during transit.

Potential causes of delay include, but are not limited to:

  • Carrier transportation and delivery arrangements;
  • Public holidays or increased order volumes during promotional periods;
  • Weather conditions or other unforeseen circumstances;
  • Customs procedures or other logistics processes;
  • Incomplete or inaccurate delivery address information.

If your order has not arrived within the estimated delivery timeframe, please contact customer support with your order number and relevant details so we can review your inquiry.

7. Shipping Address and Recipient Information

Customers are responsible for providing accurate and complete delivery information when placing an order. If you notice an error in your address or contact details, please contact us as soon as possible.

Once an order has entered processing or dispatch, an address change may not be possible. All change requests are subject to the current order status and actual logistics conditions.

8. Shipping Inquiries and Customer Support

If you have questions about shipping rates, order processing, dispatch status, or estimated delivery times, please contact us using the details below:

For order-related inquiries, please include your order number whenever possible so we can better understand your situation.

9. Changes to This Shipping Policy

Pickvilo may update this Shipping Policy to reflect changes in business operations, logistics arrangements, or applicable requirements. Updated information will be published on this page.

If you have any questions about this policy, please contact us using the customer support details provided above.