Terms of service
Welcome to Pickvilo. By accessing or using this website, you agree to comply with these Terms of Service and applicable laws and regulations. If you do not agree to these terms, please discontinue use of the website.
1. Use of the Website
This website is intended to display and sell sports wrist supports, knee supports, and related products offered by Pickvilo.
You agree to use this website only for lawful purposes. You must not use the website to engage in fraudulent or unlawful activities, interfere with its normal operation, or infringe the legal rights of others.
We reserve the right to take appropriate action against website use that violates these terms, to the extent permitted by applicable law.
2. Product Information
We make reasonable efforts to ensure that product descriptions, images, prices, dimensions, materials, and other relevant information are accurate and clear.
Minor differences between product images and actual products may occur due to display settings, lighting, or production batches. Please review the product description, sizing information, and usage instructions carefully before making a purchase.
Sports wrist supports and knee supports are intended for use during sports or everyday activities. They are not substitutes for medical diagnosis, treatment, or professional medical advice. Please use products appropriately in accordance with their instructions and your individual circumstances.
If an error is identified in product information, we may correct the relevant information to the extent permitted by applicable law.
3. Prices and Payment
Product prices and applicable shipping charges are determined by the information displayed on the website and at checkout. Customers should review their items, quantities, shipping address, prices, and other relevant details before submitting an order.
Payment must be completed using an available payment method offered at checkout. You are responsible for ensuring that the order and payment information you provide is accurate and that you are authorized to use the selected payment method.
If a payment fails, information is incorrect, or another issue affects order processing, we may contact you to verify the relevant information.
4. Order Confirmation and Cancellation
Submitting an order does not necessarily mean that the order has been finally accepted. Order fulfillment depends on payment status, product availability, and verification of order information.
If an order cannot be fulfilled normally due to product unavailability, pricing or product information errors, payment issues, or other circumstances, we may contact you to discuss the appropriate next steps.
If you wish to cancel or modify an order, please contact customer support as soon as possible. Requests may not be accommodated once an order has entered processing or has been dispatched.
If an order cannot be fulfilled and payment has already been collected, any applicable refund will be handled according to the circumstances and applicable law.
5. Shipping and Delivery
Order processing and delivery estimates, shipping charges, delivery destinations, and information about potential delays are governed by the Shipping Policy published on this website and the information displayed at checkout.
Estimated delivery times are provided for reference only and are not guaranteed delivery dates. Delivery may be affected by carrier arrangements, public holidays, weather, customs processing, and other factors beyond our reasonable control.
Customers are responsible for providing complete and accurate shipping information. Delivery issues resulting from incorrect or incomplete information will be handled according to the circumstances.
6. Returns and Refunds
Return periods, product eligibility, return shipping costs, and refund procedures are governed by the Returns & Refunds Policy published on this website.
Please contact customer support and provide the necessary order information before sending an item back or requesting a return or refund.
Nothing in these terms limits consumer rights that cannot lawfully be excluded or restricted under applicable law.
7. Intellectual Property
Unless otherwise stated, text, images, graphics, brand identifiers, page designs, and other content on this website are protected by applicable intellectual property laws.
You may not copy, reproduce, distribute, modify, or use such content for commercial purposes without prior authorization from the relevant rights holder, except where permitted by applicable law.
8. Third-Party Services and Links
This website may provide payment, delivery, or other services operated by third parties and may contain links to third-party websites.
Third-party services and websites may be governed by their own terms and privacy policies. We do not guarantee the independent operations of third-party services or websites that we do not control, except where otherwise required by applicable law.
9. Disclaimer and Limitation of Liability
We make reasonable efforts to maintain the website and keep its information accurate. However, we do not guarantee that the website will always operate without interruption, errors, or technical issues.
To the maximum extent permitted by applicable law, we will not be liable for indirect or incidental losses arising from the use of, or inability to use, this website to the extent such liability may lawfully be limited.
Nothing in these terms excludes or limits any liability that cannot be excluded or limited under applicable law, including any liability that must be assumed by law.
10. Changes to These Terms
We may update these Terms of Service to reflect business changes, website functionality updates, or applicable legal requirements.
Updated terms will take effect when published on this website unless otherwise stated or required by applicable law. We encourage you to review this page periodically.
11. Applicable Law and Consumer Rights
These terms will be interpreted and applied in accordance with applicable law. Nothing in these terms constitutes a waiver of consumer rights that cannot lawfully be excluded or restricted.
12. Contact Us
If you have questions about these Terms of Service, your order, or the use of this website, please contact us:
- BRAND: Pickvilo
- LEGAL COMPANY NAME: Chengdu Lisenxu Technology Co., Ltd.
- CUSTOMER SUPPORT EMAIL: [email protected]
- Customer Support Phone: +86 15982002384
- SUPPORT HOURS: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)
- WEBSITE: https://pickvilo.com
- BUSINESS ADDRESS: Room 2106, 21st Floor, Building 1, No. 666 Middle Section of Tianfu Avenue, China (Sichuan) Pilot Free Trade Zone, Chengdu High-Tech Industrial Development Zone, Chengdu, Sichuan, China